Q. What credit cards does Teltonic.com accept?
A. Teltonic.com gladly accepts VISA, Mastercard, Discover, and American Express.

Q. Can I get a printed receipt for my credit card payment?
A. Yes. After you complete the checkout process, you can print the order confirmation screen that will contain all pertinent credit card charge information. Teltonic.com will also send the same information to you automatically, via e-mail.

Q. When is my credit card charged?
A. Your credit card will be charged once the products are shipped from one of our designated facilities. However, if you use a debit card, the funds will be deducted from your account immediately.  

Q. What do you consider my billing address?
A. Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.

Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason you will be notified immediately during the checkout process. Depending on the nature of the problem you may be prompted to try a different card or try again later.

Q. I purchased a few items from you during the same timeframe. Can you ship them together?
A. Sorry, but at this time we are unable to accommodate this request. We have multiple processing facilities and items may be shipped from different locations. Unfortunately, this means that we must ship items individually.

Q. Do you charge sales tax?
A. By law we are required to collect sales tax for items shipped to addresses in Arizona.

Q. How long will it take for my item to reach me?
A. We will ship your order within one to two business days after you have checked-out. Standard shipping is UPS Ground delivery, which typically takes between 7 to 10 days to arrive. We send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our carrier's web site where you can track the progress of your shipment. Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

Q. What do I do if my shipment never arrived?
A. Please allow up to 10 business days for your item to be delivered. If it still has not arrived, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" we sent to you to investigate or contact support@teltonic.com

Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and email support@teltonic.com    We will respond to your claim on the following business day to resolve the matter.

Q. Can I have an item delivered to a P.O. Box?
A. Sorry, but we are unable to ship to P.O. Boxes at this time.

Q. I live outside of the U.S. What about international shipping?
A. Please contact us 888-318-0030 to assist you with placing this order.

Q. Do you ship to APO/FPO addresses? Can I ship to American military personnel?
A. Please contact us 888-318-0030 to assist you with placing this order.

Q. What are your shipping options?
A. We provide three shipping options to meet your needs. During Checkout, you can select UPS Ground, UPS 2-Day, and UPS Overnight.  

Q. Is the information you collect secure?
A. We want our customers to feel secure when ordering merchandise over the Internet and paying through our checkout service. We utilize a technology called Secure Socket Layer (SSL), which creates a "secured" shopping mode to encrypt all sensitive information before it's sent over the Internet.