Teltonic.com ships all items within the United States of America via UPS. If you have an order that needs to ship international, Canada, Puerto Rico, or APO military destinations, please contact us at 888-318-0030 for assistance in placing the order. UPS Ground shipping, handling, and insurance is included free of charge. Expedited shipping is available at the rates stated in the checkout page.

PLEASE NOTE: WE WILL ONLY SHIP TO THE BILLING ADDRESS ON YOUR CREDIT CARD ACCOUNT.  THIS IS FOR YOUR CREDIT CARD PROTECTION.

Teltonic.com will ship your order within one to two business days after you have checked-out. Standard ground delivery typically takes between 7 to 10 days to arrive.  Teltonic.com will send you an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site. Please note that we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

Signature Requirement
For your security, the freight carrier may require a signature at time of delivery.  If you cannot be at the delivery location during the business day, you may sign a UPS form authorizing release of the package without anyone present.

Order Processing Time
If your order includes the activation of a phone with a service plan, then the wireless carrier (Sprint) must approve your application for new service before your phone can be activated. Most phone orders are approved, activated and shipped within hours of being placed. In some cases, the wireless carrier may delay approval due to circumstances beyond our control. If the wireless carrier requires additional information to approve your order, we will contact you immediately via e-mail and/or phone, so when you place your order, be sure to provide an e-mail address that you check regularly.

Holiday Deliveries
UPS does not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the UPS Holiday Delivery Schedule.

Multiple Attempts to Deliver Your Package
If UPS cannot deliver your order after several attempts, your order may be cancelled. However, once your new line of service has been activated, we cannot cancel your carrier's wireless service agreement. You must notify your wireless carrier promptly if you desire to cancel your service.

Out of Stock
We stock a high level of inventory to ensure rapid delivery, but on occasion, we may be temporarily out of stock on a device that is in high demand. In those circumstances, we will not hold your order to wait for an out of stock item, and you may receive your order in two shipments.

If You Receive the Wrong Item
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment) via the Customer Service Center, and we will make arrangements to send a replacement promptly.

Damaged in Shipping
If your shipment was damaged in transit, contact the Customer Service Center and we will gladly send you a replacement. Any product(s) returned must follow our Exchange / Return policy.

For additional information on shipping, please view or frequently asked questions (FAQ’s).